As we mentioned in the intro to a previous course, the PM typically does not have direct ‘line’ authority over team members. But while the PM may not be accountable for their performance, some aspects of it may impact the project outcome and need to be tackled.

In a situation where some team members may even hold more senior company positions than the PM (!), this eLearning course will set out the rationale for dealing with individual performance shortfalls explain some very useful techniques.

Conflict within a project team is not unusual; team members may have strong and differing opinions about the way things should be tackled and around key decisions. The course will also explain, using interactive quizzes and scenarios, some key techniques to not only diffuse and overcome conflict, but also to use it positively rather than negatively.